Privacy Policy
Last Updated: November 3, 2025
1. Introduction
Hello Carts ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our golf cart marketplace platform.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Dealership information (for dealer accounts)
- ZIP code and location preferences
- Communication preferences and consent records
- Account credentials and profile information
Usage Information
We automatically collect certain information about your device and how you interact with our service:
- IP address and browser type
- Pages viewed and time spent on our platform
- Search queries and filters used
- Device information and operating system
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Connect buyers with dealers and facilitate transactions
- Send you updates, notifications, and promotional materials (with your consent)
- Respond to your inquiries and provide customer support
- Analyze usage patterns and optimize user experience
- Comply with legal obligations and enforce our terms
4. SMS/Text Messaging Privacy
When you provide your phone number and consent to receive text messages:
- We collect your mobile phone number to send you transactional and promotional SMS messages
- Your phone number is stored securely and used only for authorized messaging purposes
- We maintain records of your consent and opt-in/opt-out status in compliance with TCPA regulations
- Our messaging services are registered with The Campaign Registry (TCR) for A2P 10DLC compliance
- We do not sell or share your phone number with third parties for their marketing purposes
- You can opt-out at any time by replying STOP to any message
- Message frequency varies; message and data rates may apply
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable text messaging regulations. Your consent to receive text messages is voluntary and not required to use our basic services.
5. Information Sharing
We may share your information in the following circumstances:
- With Dealers: When you express interest in a golf cart, we share your contact information with the relevant dealer
- Service Providers: We work with third-party vendors who help us operate our platform (e.g., hosting, analytics, messaging services)
- Legal Requirements: We may disclose information when required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition of our business
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing emails or text messages at any time
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at support@hellocarts.com or reply STOP to opt out of text messages.
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities and improve our service. You can control cookies through your browser settings, though disabling cookies may affect your ability to use certain features.
9. Children's Privacy
Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@hellocarts.com
For SMS-related inquiries: Reply HELP to any message or email privacy@hellocarts.com
12. State-Specific Rights
Residents of certain states may have additional privacy rights:
- California: CCPA rights including right to know, delete, and opt-out of sale (though we do not sell personal information)
- Virginia, Colorado, Connecticut: Similar rights under respective state privacy laws
- Nevada: Right to opt-out of sale of certain personal information
To exercise state-specific rights, contact us at privacy@hellocarts.com.